Frequently Asked Questions

“Find answers to common questions about booking, check-in, and more.”

🏠 Booking & Availability

How do I check availability and book a rental?
Each property listing includes a live calendar. You can select your preferred dates and complete the simple booking process directly on the page.

Is there a minimum stay requirement?
Yes. Most properties require a minimum of 2 nights. Specific requirements are listed clearly on each individual property page.

Can I cancel or change my reservation?
Yes. You can cancel or modify your reservation in line with our cancellation policy. You will see the details before confirming your booking, and they are also included in your confirmation email.

💳 Payments & Fees

What payment methods are accepted?
We accept all major credit and debit cards — including Visa, Mastercard, and American Express. PayPal may also be available depending on the property.

Are there any hidden fees?
No. All charges — including taxes and cleaning fees — are clearly shown before you finalize your booking. What you see is what you pay.

When will I be charged?
In most cases, your payment is processed immediately when you confirm your booking. For some properties, partial payments or deposits may be available.

🧳 Check-in & Stay

What time is check-in and check-out?
Check-in time is from 3:00 PM, and check-out is by 11:00 AM. If you need early check-in or late check-out, feel free to contact us in advance — we will try to accommodate if possible.

Will someone meet me at the property?
Most of our properties offer self check-in. You will receive detailed instructions via email 24 hours before arrival, including codes or key pickup locations.

What is included in the rental?
Your stay includes free WiFi, clean bed linens, fresh towels, kitchen utensils, toiletries, and other essentials. Some homes may offer extras like laundry machines or streaming services — check the listing for details.

📌 Policies & Requirements

Is there a security deposit?
Some rentals require a refundable security deposit. If applicable, the amount and terms will be displayed during the booking process.

Are pets allowed?
Some properties are pet-friendly, while others are not. You can use our filter to find pet-friendly options or check the policy on each property page.

Is smoking allowed?
All our properties are non-smoking. Smoking indoors may result in a cleaning fee or damage deposit being withheld.

🌐 Other Questions

Do you offer long-term stays or monthly rentals?
Yes. We welcome long-term stays and offer discounts for weekly or monthly bookings. Contact us to get a custom quote based on your dates and property preferences.

What if I need help during my stay?
Our team is available 24/7. If you need help with anything before or during your stay, you can reach us via phone, email, or through the Contact page on our website.

Still have questions?
Contact Us and we will be happy to assist you!